Support Center
Find answers to common questions or reach out to our support team. We are here to help you get the most out of TenantFlow.
Payments & Rent
Payment processing, autopay setup, failed payments, receipts, and refunds.
- Why did my payment fail?
- How do I set up autopay?
- Where are my payment receipts?
- How do I update my payment method?
Leases & Documents
Lease creation, e-signatures, renewals, document templates, and DocuSeal integration.
- How do I create a new lease?
- How does e-signing work?
- Can I customize lease templates?
- How do I renew a lease?
Maintenance Requests
Submitting requests, tracking progress, vendor assignment, and resolution.
- How do I submit a maintenance request?
- How do I track my request status?
- How are vendors assigned?
- What counts as an emergency request?
Properties & Units
Adding properties, managing units, occupancy tracking, and property settings.
- How do I add a new property?
- How do I manage units?
- How is occupancy calculated?
- Can I deactivate a property?
Account & Settings
Profile management, notification preferences, password changes, and user roles.
- How do I change my password?
- How do I update my notification settings?
- What is the difference between Owner and Tenant roles?
- How do I invite a tenant?
Billing & Subscription
Plans, pricing, Stripe Connect onboarding, payouts, and platform fees.
- How do I connect my Stripe account?
- How are platform fees calculated?
- When do I receive payouts?
- How do I change my subscription plan?
Need more help?
Our support team responds within 4 hours during business hours. Include your account email and a description of the issue for the fastest resolution.