Privacy Policy

Introduction

TenantFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tenantflow.app and use our property management platform.

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or sign up for our services
• Use our property management features
• Contact us for support
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Property information (addresses, rental amounts, tenant details)
• Payment information (processed securely through Stripe)
• Communications with our support team

Automatically Collected Information

We automatically collect certain information when you use our services:

• Usage data and analytics (pages visited, features used, time spent)
• Device information (browser type, operating system, IP address)
• Log files and technical data for security and performance monitoring
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our property management services
• Process transactions and send related information
• Generate lease agreements and other property management documents
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve our platform
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We work with third-party service providers who assist us in operating our platform:

• Supabase: Database and authentication services
• Stripe: Payment processing (they have their own privacy policy)
• Vercel: Website hosting and deployment
• PostHog: Analytics and product insights
• Resend: Email delivery services

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes (subpoenas, court orders)
• Law enforcement requests
• Protecting our rights, property, or safety
• Protecting the rights, property, or safety of our users or others

Business Transfers

If TenantFlow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Data encryption in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Staff training on data protection practices
• Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Account Information

• Access and update your account information at any time
• Delete your account and associated data
• Export your data in a portable format

Communication Preferences

• Opt out of marketing emails by clicking "unsubscribe"
• Control notification settings in your account preferences
• Contact us to update your communication preferences

Data Rights (GDPR/CCPA)

If you are a resident of the EU or California, you may have additional rights:

• Right to access your personal information
• Right to rectify inaccurate information
• Right to erase your personal information
• Right to restrict processing of your information
• Right to data portability
• Right to object to processing

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how users interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Children's Privacy

TenantFlow is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: